I got angry with Canada Post recently and sent them a nasty e-mail.


----- Original Message -----
From: JASON.>
Sent: September 02, 2009 17:43:34
To: SERVICE, At Mailposte.ca
Subject: Misdelivery of Mail

9/2/2009
Name:J.
Comments:I am quite angry and dissatisfied with a recent postal transaction I entrusted to Canada Post.

On August 21, 2009, I took a parcel containing time-sensitive material to the Canada Post outlet located in the Shoppers Drug Mart at Lansdowne Plaza in Saint John, New Brunswick. The clerk on duty weighed and processed the package, quoted me the price for postage, which I happily paid and went on my way. The package contained recorded audio material that was required to be in California by a deadline date. I had allowed enough time for the package to reach there by standard mail with no worry of late arrival.

Fast forward almost two weeks later. I come home today (September 2) and check my mailbox only to find the package in question sitting in there, battered and affixed with a large sticker that read Return To Sender .
Well, I don't need to tell you how surprised I was. And what was the reason for the package being shipped back to me? Could it be a customs problem? Could I have gotten the recipient's address wrong? Could the recipient, for some strange reason, have refused delivery? Silently reprimanding myself for an error that must have been mine, I examined the sticker more closely.

INSUFFICIENT POSTAGE.

What?

Scrawled in red ink above the official print, it read: light packet rate
2.11 , confirming the official, bold print.

I slowly became more upset by the implications of my package missing its deadline. Prone to second guessing my own absent-mindedness, it took a few minutes for the anger to really surface. I mean, wait a minute, here; I took this to a POSTAL OUTLET. A POSTAL EMPLOYEE weighed the package and processed it. The postage sticker that she affixed on the upper right-hand corner has the weight, price and outlet information encoded in it. Surely a postal outlet employee knows the rules, regulations and weight-to-postage classifications of MAIL? I mean, for what other reason would I take my package to a Canada Post Outlet? Surely I can screw up the postage on my own - I expect that my transaction will be flawless and I can rely on delivery on time and without incident if I let the POST OFFICE handle it, right?

The really ironic part of all this is that I had the option to send the audio file electronically. But I'll be honest - I like mail. When I can, I like to send a physical CD with a sleeve, notes and artwork as opposed to just firing some ones and zeros off via FTP. Stupid me, huh? Who knows what opportunites have been spoiled, income lost and connections severed thanks to my bright idea to try and send MAIL through the POSTAL SERVICE?
All I know for sure at this point is that the deadline has passed, and my submission is absent. Thanks to Canada Post.

You'll notice I opted to send this letter electronically via your website.
I can only hope it arrives there and is not rerouted by some errant Canada Post email bot.

Thanks for nothing,

(signature)


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-----Original Message-----
From: SERVICE, At Mailposte.ca [mailto:service@canadapost.postescanada.ca]
Sent: Thursday, September 03, 2009 2:43 PM
To: J
Subject: [4 090903 048 6100] RE: Misdelivery of Mail



Hello Jason,

Thank you for your message to Canada Post.

I can certainly appreciate your concern and would like to apologize for the inconvenience caused.

I have initiated an inquiry, which will be sent to a Customer Relations Officer, so that they can look into this concern and take appropriate action. Your customer number is 62780679 and the case number for this inquiry is 75177756.

To add to the inquiry, would it possible to ask for the package details if they are available?

-the weigh
-the dimensions

If there is anything else we can help you with, please contact us again. If you would like a refund, please provide the amount of postage.

Regards,

Josée Dignard
Customer Service
Canada Post

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----- Original Message -----
From: jason.>
Sent: September 03, 2009 14:36:10
To: SERVICE, At Mailposte.ca
Subject: RE: [4 090903 048 6100] RE: Misdelivery of Mail

Hello

The Weight of the parcel was .44 kg.
The dimensions are that of a typical 11" x 9.5 padded shipping envelope.

j.



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-----Original Message-----
From: SERVICE, At Mailposte.ca [mailto:service@canadapost.postescanada.ca]
Sent: Thursday, September 03, 2009 4:23 PM
To: J
Subject: [4 090903 059 6100] RE: RE: [4 090903 048 6100] RE: Misdelivery of Mail


Hello Jason,

Thank you for your reply message to Canada Post.

In order to verify the error and to issue you a refund do you recall the amount of postage you were charged.

Regards,

Josée Dignard
Customer Service
Canada Post



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----- Original Message -----
From: jason>
Sent: September 03, 2009 16:11:51
To: SERVICE, At Mailposte.ca
Subject: RE: [4 090903 059 6100] RE: RE: [4 090903 048 6100] RE: Misdelivery of Mail

Honestly, Josée, I am not interested in a refund of the few measly bucks it cost me to send the package. It's not about the money. I am disappointed with your service, angry with the result of your company's ineptitude and remorseful at the loss of opportunity due to my package not arriving at its destination on time. I would like to see the management and public relations officers of Canada Post take responsibility for this mistake, and properly train your employees so that no other artist or small business will have to deal with the consequences of your inability to simply DELIVER MAIL. Further, if one of your outlet employees DOES make a mistake in the pricing of shipping an item, I think when the error gets caught further down the line by someone in your mail processing facilities, it would only be fair to RECOGNIZE THAT THE PRICING ERROR WAS MADE BY CANADA POST and PROCESS AND SHIP THE PACKAGE ANYWAY. DO NOT SEND IT BACK TO THE CUSTOMER with a note saying they owe you more money for additional postage because SOMEONE IN YOUR EMPLOY made a mistake. What a waste of time! Surely you can tell by the machine - generated postage label that it was weighed at and priced at one of your post offices. It's simply poor business form and unprofessional to derail a customer's valuable flow of communication, business and time in such a manner.

Thank you for your prompt response,

J.

Best fake name ever.

I hope they write back!

nah, never did.

haha canadians.

they are thoroughly retarded.

I moved cities, and then moved apartments shortly after.

I did an address change / mail forward thingy for each one.

It took them 2 months and aprox 6 phone calls on my part to get them to figure out how to send me my mail.

And this is with a service I paid for, um, twice.

RE-TAR-DED

I'm surprised they responded to your emails so promptly.

Also, a root cause- arrogant French Canadian shit buckets.

Part of my job is working in the mailroom at work, and there are times that the US Postal Service isn't any better and it gets really frustrating. Like the example of getting a letter from Cambridge, Massachusetts bound for Jacksonville, Florida....4 times! Same exact letter! How did it get here in the first place? And furthermore why does it keep coming back here?! NJ is not anywhere near source or destination!

Plus that whole flat rate box thing they advertise, while a decent deal, is misleading. Yeah its 4.95 to send the box, but that's only within your region. If you're sending it across the country, that flat rate is going to be a whole lot higher than 4.95.

No real purpose to this screed other than to say that I feel your angst.

uh.. okay